Unravelling the Power of AI to Improve Customer Experience
Customer dissatisfaction not only hurts the bottom line of your business but damages the organizational reputation. Customer experience…
Surging Requests in Customer Service? Conversational AI to the Rescue!
‘Altrove at 9?’ Nina saw her phone’s screen light up with the notification. And for a split second,…
Conversational AI Chatbots: Is It Really Critical for Your Customer Service?
At a Glance: 80% of respondents reported of already using chatbots or are planning to deploy by 2020….
AI-Powered Chatbots over Click-Based Chatbots: Improve Your Conversion with Enhanced CX
At a Glance: 31% of enterprise CIOs have already adopted conversational platforms to run their operations. (Source: Gartner’s…
Automating Email Responses with AI Bots Elevates Your Cost-Efficiency by 75%
A Swiss Insurance Giant Case Study: Generali Key Highlights / At a Glance: It costs businesses nearly $1.3…
AI-Powered Automation Chatbots will Solve Your Customer Service Problems
It was for the fourth time in the day that Martha had written in to confirm exactly when…
What’s the big deal with AI-powered chatbots?
“Hello! How may I help you?” “Um…hi! I was wondering if you could tell me more about…you.” “About…
A conversational banking chatbot vs. a custom banking application
What is the future of conversational AI-powered chatbot? Your customer logs in to Amazon to purchase Peter Frankopan’s…
How Generali automated responses to 40% of customer emails using AI-powered email parser software
For Generali Switzerland, one of the largest global insurance and asset management providers, handling customer emails was becoming…
How You Can Evaluate Your Customer Service Chatbot For The Best Business Results
Systemic evaluation is paramount to generating tangible quantitative and qualitative business results from a customer service chatbot. Regularly…