What’s the big deal with AI-powered chatbots?
“Hello! How may I help you?” “Um…hi! I was wondering if you could tell me more about…you.” “About…
A conversational banking chatbot vs. a custom banking application
What is the future of conversational AI-powered chatbot? Your customer logs in to Amazon to purchase Peter Frankopan’s…
How Generali automated responses to 40% of customer emails using AI-powered email parser software
For Generali Switzerland, one of the largest global insurance and asset management providers, handling customer emails was becoming…
What are conversational AI chatbots and why are they important for your customer service?
Customer: Hi! I want to book a ticket to York. Service bot: Hello! Sure. Please give me a…
How You Can Evaluate Your Customer Service Chatbot For The Best Business Results
Systemic evaluation is paramount to generating tangible quantitative and qualitative business results from a customer service chatbot. Regularly…
How you can optimize your business using a chatbot
The concept of talking to a machine that responds like a human being is no longer confined within…
Why the insurance industry needs conversational AI for customer service
Information billowed, and numbers waltzed in front of him as his eyes plumbed the blue screen for answers….
How banks and finance enterprises can strengthen their support with AI-powered customer service solutions
Call centres are the primary if not the only human touchpoint for banks. And the pandemic has displaced…
How AI-powered solutions can help your business craft superior omnichannel customer experiences
A great omnichannel support strategy bestows your customers with consistent, seamless support across platforms and agents with a…
How to choose the right Live Chat solution for your enterprise
Managing multiple conversations at once can be challenging for most live chat agents. Large numbers of queries dropping…