Tag: email triage
03.12.2020
Cognitive Email Automation Will Help Your Agents Deliver Superior Customer Experiences
Today, cognitive technologies are playing a critical role in automating customer interactions with the application of AI, ML,…
27.11.2020
HR Process Automation Is Transforming Employee Experience with AI-Powered Chatbots
Every 2 out of 3 employees express their frustration at not being able to access or find the…
25.11.2020
The Critical Role of Cognitive Email Automation in Customer Support: Generali Case Study
A professional spends 28% of the workday in reading and answering through emails per a study by McKinsey….
30.09.2020
How Generali automated responses to 40% of customer emails using AI-powered email parser software
For Generali Switzerland, one of the largest global insurance and asset management providers, handling customer emails was becoming…
19.05.2020
How AI-powered customer service solutions can support your agents and customers during these unprecedented times
As the grip of COVID-19 intensifies on an increasingly splintering world and more and more people shelter themselves…
07.04.2020
How to choose the right customer service email automation platform for your business
It can help you and your business automatically send instant, personalized responses to customer emails and triage a…
07.04.2020
Five simple steps to adopting Cognitive Email Automation for business
Email Response Automation, ERA, is a preconfigured and ready-to-use email classification and automation engine. Easy-to-integrate with multiple customer…