Tag: cutomer support
21.05.2020
Code of conduct: Using bots to craft more empathetic customer experiences in COVID-stricken times
Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers. And…
21.05.2020
COVID-19 will forever change the experience of being a customer
Is your business rethinking its support strategy? The banana bread came out delish. Between whisking milk and vanilla…
19.05.2020
Leader’s Digest: How you can help your employees and your business stay COVID-resilient and ride out the volatility
How are your employees hanging in there? Have you devised a clear plan for their wellbeing? Are you…
19.05.2020
Not business as usual
Your customer support employees need you as much as your customers. Here’s how AI can help As the…
31.03.2020
The case for using AI to manage rising customer request volumes
‘Altrove at 9?’ Nina saw her phone’s screen light up with the notification. And for a split second,…