Tag: customer experience
24.06.2020
Why customer service chatbots fail — and how AI can prevent the tragedy
“Hello! How may I assist you today?” “I want to talk to your customer care representative.” “Sweet! Welcome…
18.06.2020
The voice (bot) of reason: Part II
COVID-19 has set alarm bells ringing for the contact centres as well as the customers. AI might be…
18.06.2020
The voice (bot) of reason: Part I
COVID-19 has set the alarm bells ringing for both customers and contact centres. AI might just be able…
21.05.2020
Code of conduct: Using bots to craft more empathetic customer experiences in COVID-stricken times
Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers. And…
21.05.2020
COVID-19 will forever change the experience of being a customer
Is your business rethinking its support strategy? The banana bread came out delish. Between whisking milk and vanilla…
19.05.2020
Leader’s Digest: How you can help your employees and your business stay COVID-resilient and ride out the volatility
How are your employees hanging in there? Have you devised a clear plan for their wellbeing? Are you…
19.05.2020
Not business as usual
Your customer support employees need you as much as your customers. Here’s how AI can help As the…
11.05.2020
How AI is the weaponry we need to win the fight against COVID-19
The novel coronavirus continues to sweep the globe, launching new assaults on precarious healthcare systems, putting geopolitical institutions…
21.04.2020
How can you help your frontline employees by using an AI chatbot
For a global fintech company, a rising number of queries had the customer support staff bogged down with repetitive…
21.04.2020
How can an AI chatbot help your business nail a great customer experience
Great customer service hails from a place of operational efficiency and technological vigor. Businesses that have the right…