How can an AI chatbot help your business nail a great customer experience
As one of the key trends in innovation, Artificial Intelligence (AI) keeps on acquiring value for contact center…
Conversational Bots Will Protect User Data from Sophisticated Attacks
Cyberattacks are on the rise driven by the rapid digitization and 2020 global pandemic. Today’s attacks are not…
AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19
Amid the ongoing Coronavirus pandemic and the demand for digital services reaching an all-time high, AI-powered Conversational Solutions…
Conversational AI in Retail is Transforming the Customer Experience
With the rise of e-commerce titans like Amazon, eBay, Walmart, the retail industry has witnessed a rapid digital…
AI CHATBOTS to improve customer service costs
Businesses spend nearly 1 trillion in customer service costs each year. Customer support executives spend most of their…
Unravelling the Power of AI to Improve Customer Experience
Customer dissatisfaction not only hurts the bottom line of your business but damages the organizational reputation. Customer experience…
Surging Requests in Customer Service? Conversational AI to the Rescue!
‘Altrove at 9?’ Nina saw her phone’s screen light up with the notification. And for a split second,…
Conversational AI Chatbots: Is It Really Critical for Your Customer Service?
At a Glance: 80% of respondents reported of already using chatbots or are planning to deploy by 2020….
AI-Powered Chatbots over Click-Based Chatbots: Improve Your Conversion with Enhanced CX
At a Glance: 31% of enterprise CIOs have already adopted conversational platforms to run their operations. (Source: Gartner’s…
AI-Powered Automation Chatbots will Solve Your Customer Service Problems
It was for the fourth time in the day that Martha had written in to confirm exactly when…