Unravelling the Power of AI to Improve Customer Experience
Customer dissatisfaction not only hurts the bottom line of your business but damages the organizational reputation. Customer experience…
Surging Requests in Customer Service? Conversational AI to the Rescue!
‘Altrove at 9?’ Nina saw her phone’s screen light up with the notification. And for a split second,…
Conversational AI Chatbots: Is It Really Critical for Your Customer Service?
At a Glance: 80% of respondents reported of already using chatbots or are planning to deploy by 2020….
AI-Powered Chatbots over Click-Based Chatbots: Improve Your Conversion with Enhanced CX
At a Glance: 31% of enterprise CIOs have already adopted conversational platforms to run their operations. (Source: Gartner’s…
AI-Powered Automation Chatbots will Solve Your Customer Service Problems
It was for the fourth time in the day that Martha had written in to confirm exactly when…
What’s the big deal with AI-powered chatbots?
“Hello! How may I help you?” “Um…hi! I was wondering if you could tell me more about…you.” “About…
How You Can Evaluate Your Customer Service Chatbot For The Best Business Results
Systemic evaluation is paramount to generating tangible quantitative and qualitative business results from a customer service chatbot. Regularly…
How you can optimize your business using a chatbot
The concept of talking to a machine that responds like a human being is no longer confined within…
How AI-powered solutions can help your business craft superior omnichannel customer experiences
A great omnichannel support strategy bestows your customers with consistent, seamless support across platforms and agents with a…
Why do most customer service chatbots fail — and how AI-powered automation is the solution
Modern chatbots are more advanced, interactive, and intuitive than ever. They employ Conversational AI technology to decipher the…