Surging Requests in Customer Service? Conversational AI to the Rescue!
‘Altrove at 9?’ Nina saw her phone’s screen light up with the notification. And for a split second,…
Conversational AI Chatbots: Is It Really Critical for Your Customer Service?
At a Glance: 80% of respondents reported of already using chatbots or are planning to deploy by 2020….
AI-Powered Chatbots over Click-Based Chatbots: Improve Your Conversion with Enhanced CX
At a Glance: 31% of enterprise CIOs have already adopted conversational platforms to run their operations. (Source: Gartner’s…
AI-Powered Automation Chatbots will Solve Your Customer Service Problems
It was for the fourth time in the day that Martha had written in to confirm exactly when…
How You Can Evaluate Your Customer Service Chatbot For The Best Business Results
Systemic evaluation is paramount to generating tangible quantitative and qualitative business results from a customer service chatbot. Regularly…
How you can optimize your business using a chatbot
The concept of talking to a machine that responds like a human being is no longer confined within…
Why most customer service chatbots don’t work— and how AI can save them from failing
“Hello! How may I assist you today?” “I want to talk to your customer care representative.” “Sweet! Welcome…