Conversational Bots Will Protect User Data from Sophisticated Attacks
Cyberattacks are on the rise driven by the rapid digitization and 2020 global pandemic. Today’s attacks are not…
AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19
Amid the ongoing Coronavirus pandemic and the demand for digital services reaching an all-time high, AI-powered Conversational Solutions…
Natural Language Processing (NLP) Is Driving Intelligent Email Automation
Email is the most preferred communication channel by consumers today while contacting a service provider. Only 35% of…
9 Reasons Why Low-Code/No-Code Platform Is the Best Choice for Increasing Adoption of Virtual Assistants
Low-Code/No-Code platforms comprises a slew of solutions that are harnessed to build complete applications via a visual drag-and-drop…
Cognitive Email Automation Will Help Your Agents Deliver Superior Customer Experiences
Today, cognitive technologies are playing a critical role in automating customer interactions with the application of AI, ML,…
HR Process Automation Is Transforming Employee Experience with AI-Powered Chatbots
Every 2 out of 3 employees express their frustration at not being able to access or find the…
The Critical Role of Cognitive Email Automation in Customer Support: Generali Case Study
A professional spends 28% of the workday in reading and answering through emails per a study by McKinsey….
Surging Requests in Customer Service? Conversational AI to the Rescue!
‘Altrove at 9?’ Nina saw her phone’s screen light up with the notification. And for a split second,…
Conversational AI Chatbots: Is It Really Critical for Your Customer Service?
At a Glance: 80% of respondents reported of already using chatbots or are planning to deploy by 2020….
AI-Powered Chatbots over Click-Based Chatbots: Improve Your Conversion with Enhanced CX
At a Glance: 31% of enterprise CIOs have already adopted conversational platforms to run their operations. (Source: Gartner’s…