Tag: AI chatbot
19.08.2020
At a premium
Why Conversational AI-powered customer support is becoming increasingly crucial in the insurance industry Information billowed, and numbers waltzed…
24.06.2020
Why customer service chatbots fail — and how AI can prevent the tragedy
“Hello! How may I assist you today?” “I want to talk to your customer care representative.” “Sweet! Welcome…
18.06.2020
The voice (bot) of reason: Part I
COVID-19 has set the alarm bells ringing for both customers and contact centres. AI might just be able…
21.05.2020
Code of conduct: Using bots to craft more empathetic customer experiences in COVID-stricken times
Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers. And…
14.05.2020
How you can prepare your business for navigating a post-COVID world
Start by adopting AI-fueled automation to free up time for what matters the most From banking to retail,…
11.05.2020
How AI is the weaponry we need to win the fight against COVID-19
The novel coronavirus continues to sweep the globe, launching new assaults on precarious healthcare systems, putting geopolitical institutions…
23.04.2020
Five simple steps in which you can adopt AI-powered chatbot tech for your business
A London railway giant that assists its customers with travel-related information on departures and arrivals, delay in repay,…
23.04.2020
How to choose the right chatbot platform for your enterprise
Courtesy advanced AI-powered chatbots, your business can, today, scale its customer service and sales interactions infinitely. However, with…
21.04.2020
How can you help your frontline employees by using an AI chatbot
For a global fintech company, a rising number of queries had the customer support staff bogged down with repetitive…
21.04.2020
How can an AI chatbot help your business nail a great customer experience
Great customer service hails from a place of operational efficiency and technological vigor. Businesses that have the right…