30.09.2020
Harness the power of AI in Banking
Know why should you use conversational chatbot over Custom Banking Applications Your customer logs in to Amazon to…
30.09.2020
How Generali automated responses to 40% of customer emails using AI-powered email parser software
For Generali Switzerland, one of the largest global insurance and asset management providers, handling customer emails was becoming…
30.09.2020
How You Can Evaluate Your Customer Service Chatbot For The Best Business Results
Systemic evaluation is paramount to generating tangible quantitative and qualitative business results from a customer service chatbot. Regularly…
31.08.2020
How you can optimize your business using a chatbot
The concept of talking to a machine that responds like a human being is no longer confined within…
19.08.2020
Why the insurance industry needs conversational AI for customer service
Information billowed, and numbers waltzed in front of him as his eyes plumbed the blue screen for answers….
13.08.2020
Leveraging AI in Customer Service: Automate your bank’s contact center end-to-end
Call centres are the primary if not the only human touchpoint for banks. And the pandemic has displaced…
22.07.2020
How AI-powered solutions can help your business craft superior omnichannel customer experiences
A great omnichannel support strategy bestows your customers with consistent, seamless support across platforms and agents with a…
16.07.2020
How to choose the right Live Chat solution for your enterprise
Managing multiple conversations at once can be challenging for most live chat agents. Large numbers of queries dropping…
06.07.2020
Why do most customer service chatbots fail — and how AI-powered automation is the solution
Modern chatbots are more advanced, interactive, and intuitive than ever. They employ Conversational AI technology to decipher the…
24.06.2020
Why most customer service chatbots don’t work— and how AI can save them from failing
“Hello! How may I assist you today?” “I want to talk to your customer care representative.” “Sweet! Welcome…