07.04.2020
Five simple steps in which you can adopt Cognitive Email Automation for your business
Email Response Automation, ERA, is a preconfigured and ready-to-use email classification and automation engine. Easy-to-integrate with multiple customer…
06.04.2020
How your business can improve customer experience by harnessing Cognitive Email Automation
Customer emails are unstructured data, difficult to interpret, and requiring complex decision-making. That’s where cognitive automation comes into…
06.04.2020
What is cognitive email automation and why your customer support needs it
To Generali’s customer support reps, delayed processes presented a growing challenge. The Swiss insurer’s email inbox was a…
31.03.2020
The case for using AI to manage rising customer request volumes
‘Altrove at 9?’ Nina saw her phone’s screen light up with the notification. And for a split second,…
27.03.2020
Wondering why your sales reps are not closing enough deals?
The texture of the furniture looked so inviting that she almost lifted her hand to reach out and…
26.03.2020
Three Problems Your Customer Support Agents Can’t Fix Alone and How AI Chatbots Can Lend A Helping Hand
It was for the fourth time in the day that Martha had written in to confirm exactly when…
25.02.2020
How Enterprises are Discovering New Value and Capabilities With AI-Automated Email Responses
Most businesses have been trying to automate their email communications by building macros or rules in Outlook. But…
20.02.2020
Why AI-powered Chatbots are superior to Click-based Chatbots
The term chatbot doesn’t intrigue today as much as it did a decade ago. A ‘chatbot’ is simply…